Returns Policy

RETURNS

If you are not satisfied with your size or fit, we are happy to exchange or refund if your garment is fit for re-sale, being that is unworn, and has not been soiled, damaged or altered in any way within 14 days of purchase.
If you would like to return your purchase, first email the staff at mail@hopeandharvest.com and quote your order number and the reason for return. Do not send your package back until you have received confirmation via email with instructions for your return.
Your email will be answered the next business day.

 

REFUNDS & CREDIT NOTES

 

Refunds and Credit Notes are for garment/s only and does not include our postage costs. Sale items returned will be given a credit note with a 12 month expiry. No refunds on sale items. 

 

DISPATCH TIME

 

Orders placed before 3pm weekdays will be shipped the day of order, depending on stock availability. Orders made after 3pm Friday and during the weekends and/ or public holidays, will be shipped the next business day. Arrival time will vary depending on your location.

 

EXPRESS SHIPPING

Express shipping is a standard bonus that we offer you at no extra cost, so that you get your garments as fast as possible. It is important that if you do require your garments urgently, that you do let us know, so that we can expedite your dispatch. You can either email the team at mail@hopeandharvest.com or write a note to us during checkout to let us know the urgency in which you need your order to arrive. We ship your orders quickly, but can not be responsible for any delays with shipping carriers or Australia Post. Please email the team at the office prior to ordering, to arrange the best way to get your garments to you in time. Orders placed before 3.30pm will be shipped overnight, depending on stock availability.

 

FEEDBACK

As we are always looking to improve the quality of our products, you are most welcome to send us your feedback, we would love to hear from you. We endeavour to be a brand who listens to their customers and delivers a product that is unique, of high quality with a great feel and fit.Your feedback helps us develop our dream to bring you high quality garments that are"engineered for curves". H&H.


FAQS

WHAT can be returned?
If you are not satisfied with your size or fit, we are happy to exchange or refund if your garment is fit for re-sale, being that is unworn, and has not been soiled, damaged or altered in any way within 14 days of purchase.
If you would like to return your purchase, first email the staff at mail@hopeandharvest.com and quote your order number and the reason for return. Do not send your package back until you have received confirmation via email with instructions for your return. so that we can monitor and track your parcel.
Your email will be answered the next business day.

WHERE do items need to be returned to?
Enclosed in your purchase package, you will find detailed instructions on how and where to return your garment/s if you require a refund or exchange. Once you have recieved your return confirmation from an H&H Team member, will instruct you further if needed.

SHIPPING for returns?
Customers are responsible for the shipping of their returns. If you require an exchange, please enclose a return satchel for the correct weight, so that we can re-ship your exchange out to you.

CREDIT for returns?

Refunds and Credit Notes are for garment/s only and does not include our postage costs. Sale items returned will be given a credit note with a 12 month expiry. No refunds on sale items. Once we have processed your credit note, you will be issued with a unique code to use to redeem your credit when making your next purchase.

Credits are valid only through the H&H Online Store and are not redeemable for cash.